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Returns Policy

At Miracle Hair, we are committed to ensure your satisfaction with every purchase. Please take a moment to review our returns policy outlined below:

  1. Return Eligibility:

  • Items must be returned within 7 days of the original purchase date.
  • The item must be in its original condition, unused, and packaging intact.
  • Items may not be eligible for return, unless the item is damaged upon receipt.
  1. Return Process:

  • To initiate a return, please contact our customer service team at 082 871 5897 to obtain a Return Authorization (RA) number within 24 hours on receipt of product.
  • Clearly write the RA number on the outside of the package you are returning.
  • Include a copy of the original receipt or proof of purchase inside the package.
  1. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received was damaged, or if an incorrect item was sent.
  • We recommend using a trackable shipping method to ensure the safe and timely arrival of your return. Miracle Products is not responsible for items lost or damaged during return shipping.
  1. Refund or Exchange:

  • Once your return is received and inspected, we will notify you via WhatsApp regarding the status of your return.
  • If the return is approved, you will have the option to receive a refund to the original payment method or an exchange for a different product of equal value.
  • Refunds will be processed within 14 days after the approval of the return. Please note that it may take additional time for the refund to reflect in your account.
  1. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 24 hours of receiving the item. We will provide instructions on how to return the item and will cover the return shipping costs.
  • A replacement will be sent if available, or a full refund will be issued upon receipt and inspection of the damaged or defective item.

Please note that our returns policy may be subject to change. It’s always a good idea to review our current policy before making a return. If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact us.

Thank you for choosing Miracle Hair Products & Services. We appreciate your trust and look forward to serving you again in the future.

Miracle Team

082 871 5897